NCBA Bank duping its customers? Client complains of massive fraud at the institution’s Assets Department

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An NCBA customer is counting huge losses after the bank’s asset department sold his lorry after paying the bank Sh 907, 000 before the lorry’s auction date, after a notice which was given by the bank.

A letter from the bank, Ref: 4521420097, dated January 22nd previously requested the client, through Urban Digital Services, of repossession of his vehicle over the “inability to meet the monthly installments” as earlier indicated in a previous agreement.

Fred Omondi, after the NCBA notice, paid the bank Sh 907, 000 on February 10th and disbursed the remaining amount, as demanded, to the bank, via MPESA. The bank, however, went ahead to sell Fred Omondi’s lorry KCY 274D, on 12th Feb after paying 907k on 10th Feb before the auction date.

Last year, the financial institution was put on the spotlight after some of its customers wrote to the Central Bank of Kenya (CBK) seeking help over fictitious transactions running into millions of shillings and unlawful Credit Reference Bureau (CRB) listing.

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