In a surprise visit to the National Transport and Safety Authority (NTSA) offices in Nairobi, Transport Cabinet Secretary Kipchumba Murkomen has directed the authority to swiftly clear the backlog in issuing digital number plates, logbooks, and driving licenses.
Murkomen demanded a comprehensive report detailing the number of uncollected items and where customers have been notified, stating, “I want the statistics before I leave, of how many logbooks have not been collected, DLs and number plates and where the customers have been notified.”
Expressing concern over delays in collecting logbooks despite efforts to streamline the process, Murkomen highlighted the importance of efficient service delivery.
NTSA officials attributed the delays to applicants’ selective approach in collecting the documents, particularly for major financial transactions. Additionally, complaints surfaced regarding unauthorized changes to logbook details online, prompting NTSA to launch an internal investigation to address the issue.
This development comes in response to mounting complaints from Kenyans regarding prolonged delays in obtaining number plates and licenses, causing significant inconvenience to vehicle owners.
Murkomen reiterated his commitment to ensuring that all processed digital number plates are issued within 14 days, emphasizing the need for prompt resolution of the backlog.
