The National Social Security Fund (NSSF) has unveiled plans to process retirees’ benefits within just 24 hours by the end of its current strategic period, a significant reduction from the existing 10-day turnaround.
This transformation is a key element of NSSF’s Corporate Strategic Plan for 2023–2027, aimed at enhancing service delivery for its expanding membership. NSSF Chief Executive David Koross stated, “This acceleration of the benefit payment process reinforces transparency, security, and convenience for all our members, aligning with the Fund’s core values of integrity and customer-centric service.”
The NSSF aims to position itself as the epitome of trust and reliability in social security, ensuring that every member can confidently entrust their financial future to the Fund. Koross added, “Our commitment is to exceed our members’ expectations and provide them with world-class service.”
As part of its digital innovation agenda, NSSF is leveraging advanced technology to streamline operations and enhance member experiences.
This initiative represents a significant step towards modernizing Kenya’s social security framework, promising a future where retirees receive their benefits swiftly and efficiently. Members can soon expect an improved and more accessible service, reflecting NSSF’s dedication to meeting the needs of its stakeholders.
